How to Recognize the 5 Conflict Levels in the Workplace

 5 Levels of Conflict

Level 1: Problem

Signs

  • Language is generally open-hearted and constructive.
  • People uses facts to back up the argument.

Level 2: Disagreement

Signs

  • Language is self-protection.

Level 3: Contest

Signs

  • Language is distorted where presumptions are made and over generalisation.

Level 4: Crusade

Signs

  • The conflict becomes ideological and polarised.

Level 5: World War

Signs

  • Language is little or non-existent.

Response Options

  • Collaboration: Look for a win-win situation.
  • Consensus: Look for a solution everyone can agree on.

Response Options

  • Support: Empower team to resolve disagreement themselves.
  • Safety: Use collaboration games to reinforce team shared values.

Response Options

  • Accommodate: Yield to others viewpoint as the relationship more important than an issue.
  • Negotiate: If an issue is “Dividable” then negotiation can work.
  • Get Factual: Gather data on an issue to get facts.

Response Options

  • Diplomacy: Be a facilitator between two groups as all communication has broken down.
  • De-Escalate: Try to de-escalate the conflict to a lower level.

Response Options

  • Unresolvable: Sometimes when it gets to level 5 the conflict is unresolvable and you need to figure out  a way everyone can remain working without hurting each other.

> More Information on Conflict Levels in Agile Environment

 

This article is part of the our 100 Agile Tools & Techniques epic article based off the PMI list of recommended techniques and tools in their PMI-ACP certification syllabus. 

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